Care Plans are similar to insurance for your website. By signing up to a care plan, our team are taking responsibility for everything from plugin licensing to malware removal.
To make sure that we’ll be able to meet your website needs, if your site has been built by someone other than us or you have not had an active care plan in the past 12 months we’ll need to conduct an audit before commencing your care plan unless otherwise agreed.
Essentials
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High performance Perth-based hosting
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Managed Updates & Patches (weekly)
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Daily Offsite Backups & Free Restoration
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24/7 Security Monitoring
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In-Dashboard Video Tutorial Library
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Massive Stock Photo Library
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On-demand email support*
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Image Optimisation & Browser Caching
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Perpetual licensing of premium plugins**
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Biannual 30 min Strategy Call
Professional
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All Features Included in Essentials
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Support for eCommerce and/or Memberships
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Broken Link Detection
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Website Uptime Monitoring
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Cloudflare Content Delivery Network
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20% Discount on All Services
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Priority Email Support
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Emergency Phone Support
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1 Hour of Content Management***
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Quarterly 30 min Strategy Call
Custom
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All Features Included in Professional
-
Licensing of non-standard premium plugins
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Additional Support Hours
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Support for Custom Integrations
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Support for Third Party Programming
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Multi-site Support
-
Additional Strategy Calls
Essentials
-
High performance Perth-based hosting
-
Managed Updates & Patches (weekly)
-
Daily Offsite Backups & Free Restoration
-
24/7 Security Monitoring
-
In-Dashboard Video Tutorial Library
-
Massive Stock Photo Library
-
On-demand email support*
-
Image Optimisation & Browser Caching
-
Perpetual licensing of premium plugins**
-
Biannual 30 min Strategy Call
Professional
-
All Features Included in Essentials
-
Support for eCommerce and/or Memberships
-
Broken Link Detection
-
Website Uptime Monitoring
-
Cloudflare Content Delivery Network
-
20% Discount on All Services
-
Priority Email Support
-
Emergency Phone Support
-
1 Hour of Content Management***
-
Quarterly 30 min Strategy Call
Custom
-
All Features Included in Professional
-
Licensing of non-standard premium plugins
-
Additional Support Hours
-
Support for Custom Integrations
-
Support for Third Party Programming
-
Multi-site Support
-
Additional Strategy Calls
All prices exclude GST unless otherwise specified. Care plans are non-refundable, and paid 1 month in advance (e.g. payment on 1st January is for the period from the 1st January – 1st February) or for the following year for annual plans (e.g. 1st January 2022 for the year 2022). Care plans can be cancelled at any time with 14 days notice.
* On-demand support requests must be submitted via our email-based ticketing system. Standard support hours for non-critical requests are 9am – 6pm Mon-Fri.
** Plugins must be approved by our team to be covered by your care plan. Plugins used during a House Digital build will automatically be covered unless otherwise specified/discussed.
*** Content Management hours do not roll over to the next month. They may be used for training videos and/or minor updates such as changing text or images. Use of care plan hours for development work is at our discretion.
For any questions relating to our Care Plans, please check out our Support FAQs.
