User Experience Audit

User Experience, or UX, is a process used to create products that provide meaningful and relevant experiences to users. It involves branding, design, usability and function, and unlike design alone, it relies heavily on evidence based decision making to ensure users are delighted at every turn. We are proud to be members of the Interaction Design Foundation & UX Australia. You can read more about our commitment to great UX here.

Before we conduct our UX audit, we’ll get you to complete a short questionnaire to help us identify your key user avatars and your organisation’s goals.

We’ll then review your site and provide a report and recommendations about the following:

• Information Architecture (navigation menus, page structures, searchability)
• Accessibility & Readability (flagging things that might negatively impact users who experience challenges such as colour blindness, poor contrast recognition, dyslexia, or mobility issues)
• Responsiveness (how usable is it on different devices)
• Clarity & Function (This is a bit more vague, but essentially refers to how easy it is to understand who you are and what you do, and complete the goals your user avatars might have)
• Barriers (Anything else that might be stopping visitors from finding or using your website – such as missing site maps, buttons that go nowhere or excessively slow load times).

Frequently Asked Questions

Do you need access to my website dashboard to conduct the UX Audit?

This audit does not require us to have access to the administrative part of your website, as we are looking at it from a user perspective. It can also be conducted on websites that use any platform, from WordPress, to Wix, to custom builds.

Can you inspect my website dashboard?

Our technical audit for WordPress websites covers all the meaty stuff in the background that isn’t visible to the user. You can find more details of what it includes here: https://housedigital.com.au/product/website-audit-package/

Will you check things like speed and SEO?

While these things can be closely linked to UX, they are not specifically the focus of the audit. If we notice your site running so slow it’s unusable, we’ll include that in the report and probably some recommendations on how to address it (if they’re obvious). Likewise, if we notice that you have issues that will clearly be impacting your SEO, we’ll let you know about them, too.

Is there a discount for purchasing both audits at the same time?

Sure is! If you combine our UX audit and Technical Audit together, you’ll get a $100 discount. If you combine the migration package, you’ll get a further $100 discount. If you are migrating to House Digital and will be joining one of our care plans, we’ll also give you your first month of support complimentary.

Audit Bundle: https://housedigital.com.au/product/audit-bundle/

Audit + Migration Bundle: https://housedigital.com.au/product/migration-full-audit-bundle/