Accounts & Billing

We don’t lock people in to contracts for website care and maintenance, although we do offer a 12 month included care plan with our DIT Package. If you’d like to cancel your care plan you just need to give us 30 days notice, and ensure you have everything set up to take over.

If you aren’t on a care plan, you’ll need to (at minimum) arrange hosting with SSL & basic ‘non-negotiable’ licenses, such as your theme & any site-critical plugin licenses. If you are on a care plan, these licenses (plus many more) are already included, as well as a premium security solution, lots of neat little addons, and premium daily backups stored offsite. You can find out more about what is covered by our care plans here.

All projects are assessed differently for risk, environmental factors, resource availability and timing considerations. These are taken into account when quoting a project, regardless of size. For this reason, whilst our expected number of hours to complete the work is factored in when quoting, it is not the primary determining factor and as such we typically do not include it in quotes and proposals.

Block hours are discounted prepaid hours that are purchased in advance and can be used for services rendered by House Digital. They are a discounted alternative to paying our standard hourly rate. You can find out more about block hours here.

You can view our standard rates here.