For new website projects, we will create a proposal for you that will outline the scope and payment terms for your project. There will be a contract attached to this document that outlines our conditions of working together, and addresses some of the common scenarios that we’ve found arise during a website build. Once the contract has been accepted, we will issue an invoice for a deposit that will secure your project. If at any time throughout the project you’re not happy with how things are progressing and you’d like to part ways, we can terminate our agreement and void any future invoices. Your initial deposit is non-refundable unless otherwise agreed, as many of the costs of undergoing a large project are incurred by us in the first two weeks.
Once your website is launched, there is no requirement to continue working with us. If you would like us to continue providing support and take care of things like plugin licensing and hosting, we recommend purchasing one of our care plans so you can sit back and relax. If you don’t plan to purchase a care plan after launch please let us know up front so that we can provide you with an itemised list of the ongoing costs (and tasks) you will need to plan for to keep your site healthy and up to date.
Our care plans can be cancelled at any time with 14 days notice – we believe in earning the loyalty of our clients!
