You do not! You can consume block hours at any rate you wish. Just keep in mind that some Block Hours (depending upon the quantity purchased) do have an expiry date, however this is typically 12-24 months.
When asked to complete tasks, either we will provide either a verbal or informal estimate in the form of quantity of hours, or we will provide a formal quote (which typically will not be quoted hourly).
With an estimate, there is not a 100% guarantee that the work will be completed within the projected time frame. Equally, it is always plausible that we will complete the work in a lesser time frame. Upon completion, this work would consume block hours (or be billed at our standard hourly rate if no block hours are available). Please note that in this scenario, all aspects of the work are factored in, including any travel time, consultation time, preparation time, training time and post implementation support time.
With a quote or proposal, we will provide a fixed cost to carry out the requirements and produce an agreed result/outcome within the agreed time frame. We deem this set of requirements as a ‘Project’. In situations like this, the final cost will almost never vary (unless the scope changes – in which case we’ll provide an updated quote at our mutual agreement). This cost will factor in any required travel time, related consultation time, preparation time, training time (if agreed), and within reason, post implementation support time.
Given that projects are generally quoted at a fixed cost, the only way that block hours can be used against these is by applying a credit against the project work by calculating the value that the block hours were purchased at. For example, if you’ve purchased 10 hours at $120/h, and you have five hours remaining – you may use the remaining $600 against a project.
The value of the current block hours on your account is dependant upon the rate at which they were purchased. Consumption of block hours happens on a First-in, First-out basis. So the earliest purchased block hours are consumed first.
Example: If a smaller number of block hours are purchased, and then a larger number are purchased and none are consumed, when crediting against project work, the credit for the smaller number of block hours is applied first at the invoiced rate, and then subsequent hours are credited accordingly.
No. Depending upon your care plan, items such as email support, break-fix assistance, security patches, plugin updates and other proactive activities are included in your care plan and you will never be charged additional for these. Likewise if your site becomes infected with malware while you are on a care plan we will not debit your block hours to fix it. For care plan clients, we’ll always let you know if work will be outside of the scope of your care plan so that you can decide if you still want to go ahead with it, and if so let us know how urgent it is (so we can batch it with other tasks if applicable).
No. Currently we do not allow block hours to be used for credit or payment against website care plan invoices.
No. The cost of fixing a website in an instance of a security breach will not be covered if you are having us conduct security updates on an ad hoc basis. Any time involved with repairing a website as a result of a breach will be debited from block hours. If you would like peace of mind that any breaches will be covered at no cost, please speak to us about our competitively priced website care plans.
Powered by WordPress – Superpowered by House Digital
We acknowledge the Whadjuk People of the Noongar Nation, on whose traditional lands our business was founded. It is with gratitude that we pay our respects to traditional Elders past, present and emerging, and acknowledge their connections to land, sea and community. We extend that respect to all Aboriginal and Torres Strait Islander Peoples.
